ORDERS AND FLOWER DELIVERY FROM BG BUKET
Find answers about online orders, flower delivery to addresses in Bulgaria, payments and personal messages for your bouquets.
DO YOU DELIVER FLOWERS THROUGHOUT BULGARIA?
We arrange delivery of bouquets and floral arrangements to addresses in Bulgaria through local florists. Availability and delivery times depend on the destination and flower availability.
Deliveries to small or remote towns and villages require prior enquiry and confirmation of availability and the final price.
CAN I ORDER FLOWERS FOR DELIVERY TODAY?
We offer express same-day delivery in Nessebar, Sunny Beach, Ravda, Kosharitsa, Sveti Vlas, Sofia, Varna and Plovdiv, subject to confirmation based on the address, flower availability and delivery capacity.
Requests are accepted until 15:00 Bulgarian local time. After this time, call +359 899 878 759 to discuss the earliest available delivery.
HOW MUCH DOES DELIVERY COST?
• Standard delivery to major towns and cities — €10.
• Free standard delivery when the value of the products exceeds €100.
• Express same-day delivery — €15 in total, including for orders over €100.
• Delivery to small or remote locations — subject to prior enquiry and confirmation of the final price.
Free delivery applies to the standard service to major towns and cities. It does not apply to express deliveries or deliveries subject to an individual quotation.
DO YOU DELIVER ON SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS?
On Saturdays that are not official public holidays, deliveries are available under the usual terms and prices.
In Nessebar, Sunny Beach, Ravda, Kosharitsa and Sveti Vlas, we deliver every day, including Sundays and official public holidays. In this area, free standard delivery for products exceeding €100 applies every day.
For all other locations, deliveries on Sundays and official public holidays require prior enquiry and confirmation of availability and the final price. Selecting such a date when ordering does not, by itself, confirm delivery.
For Valentine’s Day, International Women’s Day on 8 March and other busy dates, we recommend ordering early.
CAN I ORDER FROM ABROAD?
Yes. You can place an online order from abroad for a recipient in Bulgaria. Enter your own contact details as the purchaser and the recipient’s name, telephone number and address as the delivery details.
All times shown are Bulgarian local time.
CAN I CHOOSE A DELIVERY DATE AND TIME?
You can select your preferred date when ordering. Fulfilment is subject to delivery availability, and delivery takes place on the confirmed date.
An exact delivery time is guaranteed only when expressly agreed with BG Buket. Please contact us in advance for urgent orders or special requirements.
HOW CAN I PAY?
We accept payment by bank card, bank transfer and PayPal. We do not offer cash on delivery or payment in person.
Orders are fulfilled after payment has been received and delivery availability has been confirmed. When paying by bank transfer, include your order number as the payment reference.
For same-day delivery paid by bank transfer, contact us in advance to discuss when the payment can be received.
CAN I ADD A MESSAGE FOR THE GREETING CARD?
Yes. Add your message for the greeting card to the order notes so we can include it with the bouquet. Include the sender’s name if you would like it written on the card.
If you forgot your message or would like to change it, email it to info@bgbuket.com with your order number as soon as possible.
CAN I ADD A GIFT TO THE FLOWERS?
You can add a gift from the options published on the website, subject to availability. For a particular gift that you cannot find in the catalogue, contact us in advance.
WILL THE BOUQUET LOOK EXACTLY LIKE THE PHOTOGRAPH?
The photographs show the arrangement’s style and colour concept. Flowers are natural, seasonal products and may vary in shape, size and stage of opening.
For “Florist’s Choice” bouquets, the flowers and presentation are selected according to seasonal availability and the conditions in the product description.
For other arrangements, if a particular variety or colour needs to be substituted, we will discuss this with you to preserve the arrangement’s character, colour harmony and value.
WHAT DETAILS ARE REQUIRED FOR DELIVERY?
Provide the recipient’s name and a valid telephone number, town or city, full address and preferred delivery date. Include the entrance, floor and apartment where necessary, together with your own telephone number and email address.
For a hotel, hospital, office or gated complex, include the property’s name and access instructions.
WHAT HAPPENS IF THE RECIPIENT IS NOT AT THE ADDRESS?
We attempt to contact the recipient and/or purchaser to agree on a solution. If another delivery attempt requires an additional charge, this is communicated and agreed in advance.
CAN I CHANGE MY ORDER?
Contact us as soon as possible with your order number and the change you would like to make. We will check whether it is possible based on the stage of preparation and delivery arrangements.
HOW WILL I KNOW THAT THE FLOWERS HAVE BEEN DELIVERED?
After delivery, we mark the order as delivered in the system. You can check its status in the order-tracking section.
We also email a photograph of the finished bouquet to the purchaser. The photograph shows the prepared bouquet, while the order status confirms delivery.
HOW CAN I CONTACT BG BUKET?
Telephone: +359 899 878 759.
Telephone support: 09:00–19:00 Bulgarian local time.
Email: info@bgbuket.com.
You can send email enquiries at any time. We reply as soon as possible during customer service hours. For urgent same-day orders, we recommend calling.
Full delivery terms are available on the “Flower Delivery” page.